Below is selection of frequently asked questions. If your question is not answered here please don’t hesitate to get in touch via the details on the contact page and we will be happy to help.


Can you explain the Diamond grading?

In the Jewellery trade we call Diamond grading the four C’s, please click here to find out more.

How do I place an order ?

Please phone us on 01273 777197 we can take payment/deposit on any item. If you would like it to be posted it must be to the address the card is registered to.

How will my item be delivered?

We use special delivery, which is fully insured. You will receive your item in a Grains of Gold dark blue lizard print box, we also are able to gift wrap your item at no extra charge. Grains of Gold are only able to deliver your item to the address your card is registered to.


Do you deliver outside of the UK?

We currently do not post items outside of the UK, however if you have an enquiry from overseas we can see if we can accommodate it  (delivery charges will change dependent on the country). Please contact us directly for more information.


What’s your return policy?

All items are supplied with a 10-day money back guarantee provided that they are returned within 10 days and in the condition sent, along with the original packaging and paperwork. For UK returns all items must be returned by Royal Mail Special delivery, and insured according to their value and weight. Refunds are not payable on returned uninsured lost items. The customer must pay return postage. Grains of Gold will then arrange a full refund or exchange for goods up to the purchase price.


Are all the rings available in different finger sizes?

We can size most rings to fit you. The only rings we cannot size easily are full Diamond set bands and patterned/fancy wedding bands, so in these cases we make them to order, which takes us four weeks.


Unsure of her ring size?

There are various ways of determining her ring size, but by far the most accurate way is to measure her in person. If you want to surprise her then see if you can borrow a ring she currently wears and get this measured by a jeweller. We realise that it’s not always possible to get this spot on first time, so we are happy to size any purchase free of charge within the first two months. Women’s ring sizes typically range from G-Q, but we find we sell more between K-N and the most popular ring size is M. Gents ring sizes are from Q-Z, we find we sell more between R-U and the most popular is size T.


Can you make a piece of jewellery using my old gold and stones?

This is something that we get asked to do frequently. We understand that sometimes customers inherit or possess items that are deeply sentimental and would like us to make something special or more wearable. All we need you to do is come in with your items and an idea of what you would like made. Grains of Gold can then advise you what’s possible, and give you a quotation. Your items will be looked after and not leave our care, we usually take between 4-6 weeks depending on the design.


How quickly will I receive my purchase?

Please allow us 3 working days for items to be delivered unless they are special orders, which take 4 weeks.


Are the products available in different carat weights and different metals?

Yes we are able to make the products in various carat weights, and other metals please contact us for further information or a quote.